Satisfied clients

Some of our happy clients...

Excellent customer service is what we strive for, as you will see from our clients' comments below we do deliver! Lone and Kathy are directly involved in the day to day running of the business - personally ensuring that standards are kept at the highest possible level. We actively encourage feedback and are always looking to keep up with new developments, working in partnership with our clients.

Happy Clients

  • Hamways Lettings

    We have used LetRef’s services since 2008.  We have found them reliable and trustworthy and we hope to continue our relationship into the future. We have a direct personal contact so communication is easy. They update us on a regular basis, and our deadlines have always been met. We would not hesitate in recommending their services.

  • CONCHITA PROPHET, Director Sinton Andrews Lettings, 020 8579 9153

    "We have been using LetRef’s services since they began in March 2008 and I can honestly say that it has made a huge difference to our day to day business. We can concentrate on letting properties in the knowledge that our referencing is being taken care of in a professional, intelligent manner.

    "The difference we have found with LetRef is, you can always contact the reference handler directly, or Lone or Kathy. You never have to chase up references as you get daily progress updates. The reports are comprehensive, look professional and the reports have never been incomplete. The turnaround times are much quicker than with any other referencing company we have used.

    "You can really tell that the Director’s of LetRef have a lettings background as they are very knowledgeable regarding the whole process.

    "I highly recommend them!"

  • Neel Patel, Director, Macks Properties Ltd

    'I’ve been working with LetRef since inception in 2008 and, to this very day, the results and consistency they provide surpasses expectations. They are all exceptionally nosey which is so important to our business. In the past, I have kept some minor concerns on our applicants from them to see if they pick up on potential flaws and without fail they’re one step ahead and point them out to me before even starting the process. More so, the way that Lone & Kathy educate their staff on how I like things done makes me want to give them my business. If I say I need something done by a certain day, it doesn’t even occur to me that they will fail in delivering. They may not know it, but LetRef is invaluable to my business and I would resent having to use anyone else.'



    "As the leading independent agent in our market, we have tried many of the other referencing agents but have found Letref to be head and shoulders above them. In the current market we need and appreciate a referencing partner who can work with our applicants in cases which other “tick the box” companies cannot compete against and we have nothing but positive feedback from our applicants on them that in turn helps us keep our advantage in swift turnarounds and a competitive trading environment."

  • Marc von Grundherr, Lettings Director - Benham and Reeves 020 3432 9290

    "We started using LetRef Ltd for referencing in 2013 as we found previous referencing agencies were passing tenants who we felt were not right and in fact in spite of passes there were several occasions when we still rejected applicants. Our business is down to our reputation and have a zero tolerance for bad tenants is what separates us from others - LetRef’s stringent approach suits us. They cover every angle and I have not known them miss a discrepancy. They also use a common sense approach when they are confident an applicant will be fine even though they do not match the exact criteria. They have a great relationship with all of our staff, who can call them to discuss cases at offer level to ensure an applicant is acceptable or whether a guarantor will be needed etc. The Directors of LetRef have a lettings background which helps in understanding our point of view."

  • Matthew MacMillan, Warren Putney 020 8780 1100

    "We have been working with LetRef since the company started in March 2008 and, without a doubt, it has transformed our lettings business. Previously we obtained references in-house and this was a time consuming and frustrating process. We tried other referencing agencies but we found the response time and ability for contact/feedback somewhat time-consuming and thus counter productive. With LetRef, the response time is fantastic and they keep us informed of progress which leaves us much more time to concentrate on renting properties. The staff at LetRef are approachable, professional and quick, which is imperative in the lettings business. It is difficult to quantify but our business has definitely grown as a direct result of LetRef. Thank you!"

  • Aston Rowe 020 8992 3600

    "We are very pleased with the relationship we have formed with Kathy, Lone and the team at Let Ref over the past few years. Having used a number of other referencing companies before coming across Let Ref, we have found the thoroughness, attention to detail and common sense approach a breath of fresh air. It is very comforting to know that Kathy and Lone will personally review each application – and we have the upmost trust that they will be working in the best interests of our landlords at all times. As a growing independent agency, we look forward to continuing this relationship for years to come. "

  • Darren Denby, Private Landlord

    "Having been a private landlord for many years, my experience of LetRef has been exemplary. Once they have been instructed, I know that their experienced, competent staff will deal efficiently and thoroughly with the whole process.

    "Unlike other agencies I have used, they will update you on a daily basis and provided reasoned, informed feed-back if they uncover any anomalies.  It is invaluable to know that the no-nonsense advice Lone and Kathy give is as a result of years of experience as Lettings Managers."

  • Kalpesh Patel, Managing Director, Changing Property 020 8855 8999

    "I was using Maras for 10 years and was recommended to LetRef and the team led by Lone & Kathy.  I was thinking to move supplier at the time as I felt I was always having to chase references myself, constantly having to leave voicemails,  which defeats the whole point.  From the first moment they have been superb, the level of detail and attention to all reports is just what we need.  I understand that you were agents previously which helps this whole process when delivering and communicating report status during referencing.  Your costs are very reasonable and you go beyond the call of duty and have even saved my landlords money by being very thorough on referencing and not just accepting somebody's word as sometimes goes on. Great job guys and I look forward to working with you all as the entire team are fantastic!!! KEEP UP THE GREAT WORK!!"

  • Chartwell Residential 020 8780 6790

    "We have been using Letref to deal with our referencing for over 8 years. During this time we have always been pleased with the quality of the work carried out, it is quick, efficient and they are able to communicate well with our customers and our team which has not always been the experience I have had with other referencing companies. They are very approachable and swift to respond to any queries and make the process of referencing a much more pleasurable experience."


    "We have tried various referencing companies but I always go back to Letref because I have complete trust in them. They are very thorough in their referencing processes and I have absolute faith in their service. I would highly recommend them!"

  • River Homes 020 8789 9000

    “Using LetRef has been a breath of fresh air compared with other referencing companies we have used previously. The staff are all extremely friendly and professional and their knowledge of the Lettings business means that they can offer advise not usually offered by other referencing companies. They keep me updated throughout the whole referencing process and the final reports are highly comprehensive with a really quick turnaround time. The whole team are a pleasure to work with - Highly recommended!”


    “We have used LetRef Ltd since 2014 and are thoroughly impressed by their service and efforts, they are easy to get hold of, they get things done when they say they will get them done and their industry knowledge is impressive yet necessary to offer such a superb service! In our industry speed and accuracy is vital on a day to day basis and LetRef has never failed us on either of those aspects. We know we can count on them every step of the way.”

  • Marguerita Roberts, Associate Director - Residential Asset Manager - The Portman Estate 0207 563 1434

    “We moved over to using LetRef as our preferred referencing agency in early 2015. We haven’t looked back. We were seeking a solution to the number of problems with the large corporate referencing companies we had been using before. We were impressed by LetRef’s personal service and comprehensive checks, and now ensure our agents use LetRef for all applicants looking to live within our Marylebone Estate. It’s bespoke service fits our needs perfectly, and we are delighted to have LetRef as our preferred reference company.

  • Cluttons LLP, 020 7584 1771

    "I have used LetRef for a number of years now and continue to be extremely satisfied with the level of service that they provide. The difference between LetRef and most other reference companies are that they actually do what they say they're going to do and provide a personable, prompt and reliable service, keeping us informed daily of progress for all reference checks. This, combined with the letting experience and knowledge of the company directors ensures that the reference process is extremely smooth. I wouldn't hesitate to recommend LetRef to anyone."



    “As both a landlord and managing agent we have found Lone Poulsen-Hubbard and her team at Letref to be excellent reference agents on many levels; service, efficiency and speed when needed are all assets they display consistently. In addition it is very reassuring to know that your potential tenants are being referenced to a meticulous standard. In short with the information provided and the attention to detail, It always feels like someone has made a big effort to do all they can to fully assess the applicant. Whilst they may not be the cheapest I certainly feel they are the best value for money. During the 25 years I have been requiring reference agents. They are by far the best I have come across. Thank you for your services. ”

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